Live Plant Guidelines • Perishable Goods Policy
Plants are living, delicate, and perishable botanical beings. At Pune Plant Store, we take utmost care with custom nursery packaging to secure your saplings before dispatch. Because plants are live goods, please review our policy regarding transit, replacements, and refunds below.
While we pack every order with maximum care, once the parcel is handed over to third-party courier services or delivery partners, Pune Plant Store is not responsible for transit damage, delay, or rough handling caused by the courier.
Because plants are perishable live goods, we strictly do not offer replacements for any plants under any circumstances once dispatched or delivered.
Plants once dispatched cannot be returned or exchanged for different varieties, pot types, or sizes.
If there is any verified issue with your plants, you must report it within 24 hours of delivery by sending unboxing photos or video on WhatsApp to +91 91727 77824 or email support@puneplantstore.com. Upon review and approval, a maximum of up to 20% refund of the affected item amount will be credited to your original payment method (Razorpay / UPI / Card) within 3 to 5 business days.
Complaints or refund requests cannot be accepted after 48 hours of successful delivery, or if damage is due to customer neglect (e.g. lack of watering, delayed unboxing, direct harsh sunlight, or repotting root shock).
65+ fresh flower and fruit saplings delivered via express nursery delivery across Pune.
